We want you to love your buy. No refund or return. Exchange only for size or Damage.

1. When Allowed

Ask in 7 days from delivery. Item has to be not worn, tags intact, not washed and in original condition. Tags, packaging, invoice and any extra must be there. In case of damage, video proof is needed. If an exchange is needed for a ‘made to order’ brand, shipping and customs costs must be incurred by the customer.

2. Cannot Exchange

Lingerie, innerwear; beauty, personal care; jewellery; sale, clearance, discount items (unless defective); custom or personalized items.

3. How to Do

Contact on WhatsApp +91 9929117515 or email in 7 days, give order ID and details. If okay, we send return steps. After our check, new item sent. We approve or reject in 48 hours.

4. Shipping Cost

Our fault (defective, damaged, wrong): we pay. Your choice (size): you pay. Use tracked courier. No cash for shipping; we give label if we pay.

5. Options

Same item, different size (if stock); other item equal or higher value (pay extra if higher). Out of stock: pick similar value. No downgrade refund.

6. Key Points

One exchange per order. Fails check (used, missing tag): sent back to you. We can refuse if rules not met. No exchange if item altered or cleaned.

7. Need Help?

Ask sizing or style before buy.

For questions, issues, or disputes:
Email customercare@ohbisou.com,
Phone/WhatsApp ‪+91-9929117515,
Address, SP 825 road no 14 Vkia 
Jaipur 302013. Response in 48 hours on business days.

Effective Date: 29 October 2025